Responsible Gambling Policy
At Playfrank we take safer gambling seriously. We want every player to enjoy controlled, responsible play, so we provide tools and guidance to help you manage your activity. If you ever feel play is getting out of hand, we encourage you to use the available controls and contact our team for help.
Our player protection principles
We follow a simple set of principles: protect vulnerable players, promote informed choices, and make it easy to limit play. We aim to provide clear options for setting limits, taking breaks, and self-excluding when needed. Our support team is trained to respond promptly and respectfully to requests for account restrictions.
Activity-control tools
Players can manage their account activity through a set of controls in Account Settings or by contacting support. Tools commonly offered include:
- Deposit limits: set daily, weekly or monthly caps to control spending.
- Loss limits: restrict the total net loss over a chosen period.
- Session or time limits: set reminders or maximum session lengths to avoid prolonged play.
- Account timeout: a short break from the account for cooling-off.
- Self-exclusion: a longer-term block from the account when needed.
How to set or change limits
You can usually set or adjust limits in your account settings. If you prefer, contact our support team and we will help apply the requested controls. Changes may take effect immediately or after a short processing period depending on the tool.
Deposit limits
Deposit limits let you control how much you add to your account. You can choose daily, weekly or monthly values that suit your budget. If you need to lower your limit, we will help; raising limits may be subject to a waiting period to encourage considered decisions.
Loss limits
Loss limits cap how much you can lose over a set period. They are an effective way to keep activity within affordable boundaries. Contact support if you want assistance applying or reviewing these limits.
Time limits and breaks
Short breaks and session limits can prevent extended play sessions. Use time reminders or account time-outs to pause activity for hours or days. These are useful when you want a guaranteed break from the site.
Self-exclusion
If you need to stop playing for a longer period, self-exclusion is available. This prevents access to your account for the agreed duration. You can request self-exclusion via account settings or by contacting support directly. External self-exclusion schemes may also be available and can be used in addition to our controls.
Signs of problematic behaviour
Watch for warning signs such as spending more than planned, chasing losses, neglecting responsibilities, or feeling anxious about play. If you notice any of these, consider activating limits or speaking to someone for guidance.
Tips for staying in control
- Set realistic deposit and loss limits before you start playing.
- Take regular breaks and use session reminders.
- Only play with disposable income you can afford to lose.
- Avoid gambling when stressed or under the influence of alcohol.
Professional help and support organisations
If you need further support, consider contacting organisations that specialise in safer gambling such as GamCare, Gamblers Anonymous, or a national self-exclusion service like GAMSTOP. You can also reach our support team at [email protected] for assistance with account controls or to discuss next steps.