Privacy & Data Protection
Welcome to Playfrank’s Privacy Policy. This page explains how we collect, use, store and protect the personal information you give us when you create an account, make transactions, or use our site and services. We take your privacy seriously and aim to be clear about what information we hold and how we handle it.
Types of data we collect
We collect several categories of information to provide and secure your account and to operate our services.
Personal data
This includes information you provide directly when registering or contacting us, such as your name, date of birth, email address, postal address, phone number and identity documents where required for verification.
Technical and device data
We collect device and connection information needed to operate the site, such as IP address, browser type, operating system, device identifiers, and information from cookies and similar technologies.
Transactional and activity data
This covers deposits, withdrawals, payment method details, transaction history, bets and game play history, session timestamps and any communications between you and our support team.
How we use your information
We use personal and technical data to:
- create and manage your account;
- process deposits, withdrawals and other payments;
- verify identity and prevent fraud;
- provide customer support and resolve disputes;
- monitor account activity to detect suspicious behaviour;
- send service messages and, where you consent, marketing communications;
- comply with legal and regulatory obligations.
Data protection and storage
We protect your information using technical and organisational measures proportionate to the type of data and the risks involved. Access to personal data is limited to staff and service providers who need it to perform their duties. We store information securely and retain it only for as long as necessary for the purposes described or as required by law.
Cookies and tracking technologies
We use cookies and similar tools to make the site work, to improve performance and to personalise content. Some cookies are essential for account access and payments, while others support analytics and marketing. You can manage cookie preferences through our cookie banner and your browser settings, though disabling certain cookies may affect functionality.
Your rights
You have rights in relation to your personal data, including the right to access, correct or delete information, to restrict or object to processing, and to withdraw consent where processing is based on consent. The exact scope of these rights may vary depending on local law.
Access, correction and deletion
To request access, correction or deletion of your data, please contact us. We will verify your identity before actioning requests to protect accounts and personal information. If you wish to raise a concern about our handling of your data, contact us first so we can address it.
Information sharing and third parties
We may share data with third-party service providers who support operations such as payments, identity verification, hosting, analytics and customer support. We require partners to safeguard personal information and not to use it for other purposes. We may also disclose information where required by law or to prevent fraud and abuse.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal requirements. When we make material changes we will provide notice on the site. Continued use of our services after an update means you accept the revised policy.
Contact
If you have questions or wish to make a data request, contact [email protected].