Contact our team
Support is available to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with logins, verification, deposits, withdrawals and site problems, and we’ll respond through convenient communication channels including email and phone. For fast help, use live chat or email; for account actions expect step-by-step guidance on verification and payment queries. Contact us for practical assistance.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Payments | [email protected] |
| Phone | +44 20 7946 0958 |
| Working hours | Mon-Fri, 09:00-18:00 |
For urgent issues use live chat for immediate help. Email replies are usually within 24 hours on business days. For payments or verification, send documents to [email protected] and include your account ID. Affiliates should use [email protected] for partnership enquiries.
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or situations requiring explanations or supporting documents. Please send messages to [email protected] with a clear subject line and include your account details and up-to-date contact information. Providing concise context and attachments where relevant helps us resolve your request faster and avoids unnecessary delays.
Contact Form
Response Time
Our support team aims to respond quickly to player queries. Most inquiries are answered within one business day, and simple requests are often handled the same day. More complex issues, such as account verification, payment investigations or regulatory checks, may take longer depending on their nature and required documentation. We’ll keep you updated throughout the process.
Feedback
We’d love to hear your feedback, suggestions, or ideas for improving the site. Share what worked, what didn’t, or features you’d like to see, and our team will review every message carefully. We use player feedback to fix issues, shape new features, and improve the overall experience - thank you for helping us make the site better.